Effective Date: September 10, 2024
Last Updated: September 10, 2024
Tech Bilva Solutions is committed to protecting your personal data and respecting your privacy. This Privacy Policy explains how we collect, use, share, and protect your information in compliance with the General Data Protection Regulation (GDPR) and other applicable privacy laws. It also details your rights regarding your personal data and how you can exercise them.
By using our website, www.techbilva.com and our IT services, you agree to the terms of this Privacy Policy.
1. Data Controller
Tech Bilva Solutions
109 Maple Valley Road, Vaughan, Ontario
Email: [email protected]
2. Data We Collect
We may collect the following types of personal data:
- Personal Identification Information: Name, email address, phone number, postal address, and any other information you provide when contacting us.
- Business Information: Company name, job title, and other business-related details.
- Technical Data: IP address, browser type, operating system, device information, and browsing patterns (collected via cookies and similar technologies).
- Service Usage Data: Information related to your use of our IT services, such as order details, support requests, and feedback.
3. How We Collect Data
We collect your data in the following ways:
- When you visit or interact with our Website
- When you request information, fill out forms, or contact us via email or phone
- When you engage our IT services, provide feedback, or participate in surveys
- Through automated means, such as cookies (please refer to our Cookie Policy for more information)
4. Legal Basis for Processing Personal Data
We process your personal data based on the following lawful grounds:
- Contractual Necessity: To perform the services you have requested and fulfill our contractual obligations to you.
- Legitimate Interests: To manage, operate, and improve our Website and services, and to communicate with you effectively.
- Consent: Where required, such as for sending marketing communications, we will obtain your explicit consent.
- Legal Obligation: To comply with legal obligations and regulations.
5. How We Use Your Data
We use your personal data for the following purposes:
- To provide and deliver the IT services you have requested
- To communicate with you regarding your inquiries, services, or support requests
- To manage billing, payments, and service contracts
- To enhance and improve the Website and services
- To send marketing communications, offers, or updates (only if you have opted-in)
- To comply with legal and regulatory obligations
6. Data Sharing and Disclosure
We may share your personal data in the following circumstances:
- Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as hosting providers, payment processors, and IT support providers.
- Legal Requirements: We may disclose your data to comply with legal obligations, enforce our terms and conditions, or protect the rights, property, or safety of our company, employees, or customers.
- Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our business, your personal data may be transferred as part of the transaction.
7. Data Retention
We will retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, or as required by applicable laws and regulations.
- For contract-related data, we will retain the information for the duration of our contractual relationship and for a reasonable period thereafter to comply with legal obligations.
- For marketing communications, we will retain your data until you withdraw your consent.
8. Data Security
We are committed to safeguarding your personal data. We implement appropriate technical and organizational security measures to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, secure servers, firewalls, and access controls.
However, no method of transmission over the internet or electronic storage is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.
9. Your Rights Under GDPR
You have the following rights regarding your personal data:
- Right of Access: You have the right to request access to the personal data we hold about you.
- Right to Rectification: You have the right to request corrections to any inaccurate or incomplete personal data.
- Right to Erasure (“Right to be Forgotten”): You have the right to request the deletion of your personal data, subject to certain exceptions.
- Right to Restriction of Processing: You can request that we limit the processing of your personal data.
- Right to Data Portability: You can request a copy of your personal data in a structured, machine-readable format.
- Right to Object: You have the right to object to our processing of your personal data for direct marketing purposes or based on legitimate interests.
- Right to Withdraw Consent: Where we process your data based on consent, you have the right to withdraw your consent at any time.
10. How to Exercise Your Rights
To exercise any of your rights, please contact us via email at [email protected]. We will respond to your request within one month in accordance with GDPR requirements. If your request is complex, we may extend this period by two months, but we will notify you of any such extension.
11. International Data Transfers
As we are based in Canada, your personal data may be transferred and processed outside the European Economic Area (EEA). In such cases, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses (SCCs) or other legally approved transfer mechanisms, to protect your data in compliance with the GDPR.
12. Children’s Privacy
Our services are not directed at individuals under the age of 16. We do not knowingly collect personal data from children. If we become aware that we have inadvertently collected personal data from a child, we will take steps to delete the data as soon as possible.
13. Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we will notify you of significant changes by email or through our Website. Please check this page regularly to stay informed about how we protect your privacy.
14. Contact Us
If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
Tech Bilva Solutions
109 Maple Valley Road, Vaughan, Ontario
Email: [email protected]
By using our Website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and sharing of your personal data as described herein.